Kupa E-File Repair in Canada

M1 Nail & Beauty Supply is a Kupa Authorized Repair Center in Markham, Ontario. Kupa lists M1 on its Authorized Repair Centers page. Bring in your Kupa e-file for a free diagnosis. We send you a quote before any work starts, and most repairs are done within 1–3 business days after you approve it.

Walk in any time during store hours. No appointment needed. Questions? Call (437) 660-9988 or Email us about a repair.

What Kupa repairs do you do?

We repair all Kupa models, including the discontinued KP-55. Whether a repair is possible depends on parts, and we tell you after the diagnosis.

  • Control boxes: MANIPro Passport, MANIPro Passport Next, MANIPro Hana
  • Handpieces: KP-55, KP-60, KP-65, Companion, ICON

Bring it in if your e-file:

  • does not charge, or the battery runs out quickly
  • will not turn on
  • vibrates, makes noise or gets hot
  • does not hold the bit tightly, or the bit wobbles
  • has a damaged cord or cuts in and out
  • does not keep a steady speed

Genuine Kupa replacement parts are also sold separately: control box parts for the Passport and Hana, and handpiece parts for the KP-55, KP-60 and KP-65 / Hana.

Is your Kupa still under warranty?

Kupa e-files come with a manufacturer's warranty, and Kupa also sells extended plans. If your e-file is still covered, please contact Kupa first at mail@kupainc.com or 800-994-5872. Kupa decides how a warranty repair is handled.

How does a repair work?

  1. Bring your e-file to the store during opening hours. If the problem is charging, bring the charger too.
  2. We fill in an intake slip with you, and you keep a copy.
  3. We check it for free and send you a quote by text or email, usually the same day or the next business day.
  4. Reply to approve the quote, and we start the repair. If we find another problem, we ask you before doing more work.
  5. Most repairs are done within 1–3 business days after you approve. We let you know when it is ready, and you can test it in the store before you take it home.
  6. If you decide not to repair it, you can pick it up as it is, at no charge.

Not near Markham? Please call or email us before you ship anything. Tell us the model and the problem, and we will let you know if we can fix it and how shipping works, so you do not pay for shipping you do not need.

Why repair in Canada?

  • No cross-border shipping to the US.
  • Quotes in Canadian dollars.
  • You hand over your e-file in person and test it when you pick it up.
  • We speak English, Cantonese and Mandarin.

Medicool repair

Medicool Authorized Repair Service Center badge

M1 is a Medicool Authorized Repair Service Center. Bring in your Medicool e-file for a free diagnosis and a quote before any work.

Other brands we repair

We also repair URAWA, Mr Nail, ONAIL and Aprés e-files. The same steps apply: free diagnosis, a quote first, and no work until you approve.

If your e-file is still under the manufacturer’s warranty, please contact the seller or the brand first.

Frequently asked questions

Where can I get a Kupa e-file repaired in Canada?

M1 Nail & Beauty Supply in Markham, Ontario is listed on Kupa's Authorized Repair Centers page. Walk in during store hours with your e-file. No appointment needed.

Is the diagnosis free?

Yes. We check your e-file for free and send you a quote by text or email. We only start the repair after you approve it.

How long does a Kupa repair take?

We usually send your quote the same day or the next business day. Most repairs are done within 1–3 business days after you approve it. If a part needs to be ordered, we tell you how long it will take.

Can I mail my e-file from outside the GTA?

Please call or email us first. Tell us the model and the problem, and we will let you know if we can fix it and how shipping works before you send anything.

Can you still repair the discontinued KP-55?

Yes. Kupa discontinued the KP-55 in January 2026, and we still repair it. Whether a repair is possible depends on parts, and we tell you after the diagnosis.

My Kupa is still under warranty. What should I do?

Please contact Kupa first at mail@kupainc.com or 800-994-5872. Kupa decides how a warranty repair is handled.

Should I repair or replace my e-file?

After the diagnosis we tell you what the repair costs. If you want to compare, we can also tell you the price of a new handpiece or e-file. You decide.

Visit or contact us

Address 8555 McCowan Rd, Unit 4, Markham, ON L3P 1W9 (open in Google Maps)
Phone (437) 660-9988
Email info@monesupply.ca
Monday to Saturday 10:00 AM – 6:00 PM
Sunday 11:00 AM – 5:00 PM

For other questions, see our Contact page.